Frequently Asked Questions

Do you take international orders?

Absolutely! If you have any concerns or questions about receiving your order internationally please inquire directly and we can discuss the process.

HOW MUCH DOES IT COST?

The cost of each suite, either custom or Collection, is dependent on a number of factors (such as the number of pieces requested, the detail of each piece, paper stocks, etc.) and will be discussed in the preliminary stages of your order. The print and production costs for your suite also depend on a whole host of things, ranging from the print format calligraphy to extra details such as edge-painting or specialty print processes. Be sure to inquire about the various options you’re interested in, or ask how we may be able to work within your individual budget.

The Wedding Collection can be conveniently customised and ordered online.

Calligraphy envelope addressing may be added to both semi-custom and custom orders at a discounted rate.

Custom stationery requires a minimum investment of USD$3,500.

DO YOU CHARGE SALES TAX?

All orders shipped within the state of Washington are subject to sales tax.

Washington Residents: Tax will be applied to your invoice either during the checkout process (online via the storefront) or with your confirmed order documentation (custom orders).

Can I order custom invitations only?

Yes you can! While the majority of FPCo’s custom clients coordinate both pre-wedding (Save’s and Invitations) and on-the-day wedding stationery we would also be thrilled to work with you on invitations only. Please note that a minimum investment applies to custom event stationery (see above).

What are my payment options?

Payments are generally processed online or through a client portal once your project is underway, however payment for custom suites and event pieces are accepted through Stripe, PayPal (no account required), bank transfer, or personal cheque. Note that payment by cheque is subject to a stand-down period of 10 days or equivalent time for the cheque to clear. Any associated bank fees must be paid by you.

Custom commissions are subject to a 25-50% deposit due at the time of your order (depending on timing, scope, and scale), with the balance required prior to shipping. For custom projects (generally over USD$2500) your invoice may be split into two or three payments depending on the project scope. Shipping is invoiced separately once your suite has been packaged and weighed. Select calligraphy projects are subject to either full payment up-front or a 50% deposit, with the balance due prior to shipping.

Semi-Custom Stationery Payment Plans
For semi-custom suite orders over USD$2500 your invoice may be split into two or three payments on request (depending on the project size). Shipping is calculated separately once your suite has been packaged and weighed and added to your final payment invoice, due prior to shipping.

I already have artwork/calligraphy I’d like to use in my suite, can You include this?

Due to differing styles and design aesthetics, we’re unable to incorporate another artist's calligraphy or artwork into a suite design.

On a collaborative level there may be exceptions to this for artwork specifically on a case-by-case basis, however it is an uncommon circumstance and requires a collaboration agreement with the other party.

Semi-Custom Collection

The Collections have been carefully designed and curated to reflect the Foundry Paper Co. style. The overall design aspects will remain the same, with wording, layout, colour palette, and/or calligraphy customised specifically for you and your event. Customisation requests above and beyond the choices within the online ordering process (including but not limited to: illustration, ink colours or specialty print methods, and custom paper types) should be discussed prior to ordering, and may require a custom order request.

The Wedding Collection semi-custom range can be ordered online via Credit/Debit Card.

You can find more questions and answers about The Wedding Collection here.

WHEN WILL OUR SUITE BE READY?

Semi-Custom Collections: Allow 6-12 weeks depending on the number of items ordered, print method, and embellishments.

Custom Design: From introductions to delivery it’s recommended that you allow around 3-6 months for your suite to be completed, packaged, and delivered to you (if applicable). This is of course dependent on detail, timing, and other considerations, so it pays to inquire as soon as possible to confirm your spot on the production calendar.

WHAT ABOUT RUSH ORDERS?

If you need your suite sooner than the standard estimated time frame please get in touch as soon as possible to discuss whether or not a rush is available. As rush orders require immediate attention this will depend predominantly on calendar availability, but also on print/production timing and a number of other factors. Additional fees will apply if your rush can be accommodated.