DOMESTIC US SHIPPING
Domestic orders will be shipped via UPS Ground or USPS Priority unless otherwise requested. Signature Delivery is recommended for Suite packages.
Please be aware that international shipping times can vary and do not always follow the time frames advertised. Be sure to allow sufficient time for delivery of your order in your post-out-date planning. Signature delivery is recommended for all Suite packages.
SHIPPING CHARGES (DOMESTIC & INTERNATIONAL)
A shipping estimate will be included with your initial quote and will be finalised once your order is complete and ready to head your way. Shipping costs vary depending on the size and weight of your package, your confirmed shipping costs will be invoiced once your package has been weighed and measured to ensure accuracy. Your package will be insured to it’s full value.
International orders may be subject to import duties, taxes, and charges which are the sole responsibility of the client. It is recommended that you inquire about these costs with your local customs department prior to placing your order.
PACKAGE HANDLING BY SHIPPING PROVIDERS
In the rare event that your package is damaged in transit you will need to lodge a claim with the shipping provider to recover the costs, Custom Crafted isn’t able to do this for you. Reprinting your suite under such circumstances will incur the full cost of production, plus any rush fees required by outsourced vendors (if used), and will be subject to the same non-refundable deposit as the original order. If such an unfortunate event should occur, Custom Crafted will work with you to reprint/reproduce your suite as quickly as possible.
For further information about ordering and the design process please see the Frequently Asked Questions.