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RETURNS, REFUNDS, & EXCHANGES

 

Custom Crafted strives to maintain absolute satisfaction and involves clients in every step of the design and production process. As a one-woman show my attention on your project is guaranteed, so if for any reason throughout this process you are unhappy with the work being undertaken please get in touch as soon as possible and I will make it a priority to try to resolve any issues and work with you to find a solution.


Custom Design

Following an initial consult for an event suite or custom calligraphy work an agreement will be drawn up between Custom Crafted and you, the client. With this agreement a 50% non-refundable deposit is required for any custom event suites or custom calligraphy work over USD$750.00. This deposit is used to (but not limited to) secure your place on the production calendar, source materials required to begin work on your order, and compensate for time spent researching design options and ideas. Projects priced below this threshold must be paid in full at the time the agreement is accepted. 

If you cancel your order before submitting your deposit, you will not be invoiced for any services.

Should you choose to cancel your order after the initial deposit has been made but before production your deposit will be retained and no refund given.

The balance of your order (the remaining 50%) is due following final approval of your design, and before production of your suite or delivery of final artwork. Should you choose to cancel your order once your full payment has been made and production has begun Custom Crafted reserves the right to retain your full payment.

Should you choose to cancel your order at any time, Custom Crafted will retain the rights of all designs and items produced prior to cancellation. Designs produced by Custom Crafted may not be reproduced under any circumstance, for any reason, by any outside suppliers, unless requested or approved by Custom Crafted.

Due to the nature of custom work we are unable to accept returns or issue refunds on custom work completed. Reprint costs due to errors found after final approval has been given are the sole responsibility of the client.


Semi-Custom Collection

Should you choose to cancel your order before print production has begun a refund of 50% of the total cost will be issued, less compensation for materials and time spent on your order prior to cancellation. This time will be allocated hourly and charged as such.

As each semi-custom suite includes custom design and/or calligraphy we are unable to accept returns or issue refunds on the work once completed. Should you choose to cancel your order once your full payment has been made and production has begun Custom Crafted reserves the right to retain your full payment. Reprint costs due to errors found after final approval has been given are the sole responsibility of the client.


Custom Calligraphy & Envelope Addressing

Due the the handmade nature of hand-lettering there are no refunds on custom calligraphy projects or addressing orders unless an actual error has been made by Custom Crafted, your pieces will either be re-printed/replaced at no additional cost, or a credit for the misprint will be issued.


Shop Products/Pre-made Items

Custom Crafted is unable to issue refunds on customised items (eg. Address Stamps, Custom Wax Seals) following production. Prior to production you will be sent a digital proof for approval, please be sure to check your proof carefully before sending back your approval.

If you are unhappy with a pre-made item a refund may be granted provided you clarify the reasons why the product did not meet your expectations and the item is returned within 30 days in it’s original state. If your product arrives damaged please send a photograph of the item with your message and I will be happy to replace your order once the return is received and inspected. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging (if applicable). Shipping costs for returning items are the responsibility of the customer unless an error has been made by Custom Crafted. Shipping costs are non-refundable. If you receive a refund, the cost of your return shipping will be deducted from your refund.


TERMS OF SERVICE

 

Overview

This website is operated by Custom Crafted, LLC. (otherwise known as Custom Crafted and/or 'the company'). Custom Crafted offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. Throughout the site, the term “the company” refers to Custom Crafted.

By visiting our site and/ or purchasing something from Custom Crafted, you engage in its “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using this website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or items added to the store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. Custom Crafted reserves the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to this website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

 

Intellectual Property

This website contains material, which is owned by, or licensed to Custom Crafted, LLC. This material includes, but is not limited to, the design, layout, look, appearance, text, images, audio, videos, data, wallpaper and graphics (including the HTML code used to generate it). You may not, directly or indirectly, use, download, upload, copy, display, perform, post, print, publish, modify, delete, add to, license, transmit, or distribute any content or proprietary information from this site in whole or in part, except pursuant to the express limited grant of rights hereinafter, without the specific prior written consent of the company. Unauthorized reproduction is strictly prohibited and may give rise to a claim for damages and/or be a criminal offense. You are granted a non-exclusive and limited license to access the site and to use the services and information contained within.

 

Online Store

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given your consent to allow any of your minor dependents to use this site.

You may not use Custom Crafted’s products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

 

General Conditions

Custom Crafted reserves the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred un-encrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by Custom Crafted.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

 

Accuracy, Completeness & Timeliness of Information

The company is not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. Custom Crafted reserves the right to modify the contents of this site at any time, but has no obligation to update any information on this site. You agree that it is your responsibility to monitor changes to this site.

 

Modifications to the Service & Pricing

Prices for products are subject to change without notice.

Custom Crafted reserves the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time and shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

 

Products or Services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

Every effort has been made to display as accurately as possible the colours and images of shop products that appear on the site. It is not guaranteed that your computer monitor’s display of any colour will be accurate.

Custom Crafted reserves the right, but is not obligated, to limit the sales of products or Services to any person, geographic region or jurisdiction. This right may be exercised on a case-by-case basis. The company reserves the right to limit the quantities of any products or services offered. All descriptions of products or product pricing are subject to change at anytime without notice. Custom Crafted reserves the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

It is not warranted that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

 

Accuracy of Billing & Account Information

The company reserves the right to refuse any order you place and may, at the company’s sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that a change is made to cancel an order, the e-mail and/or billing address/phone number provided at the time the order was made may be used in an attempt to notify you. Custom Crafted reserves the right to limit or prohibit orders that appear to be placed by dealers, resellers or distributors at the company’s sole judgement.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review the Returns Policy.

 

Optional Tools

The company may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree access to such tools is provided “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. Custom Crafted shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

New services and/or features may be offered through the website (including, the release of new tools and resources). Such new features and/or services no wand in the future shall also be subject to these Terms of Service.

 

Third-Party Links

Certain content, products and services available via this Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with Custom Crafted. The company is not responsible for examining or evaluating the content or accuracy and does not not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

Custom Crafted is not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

 

User Comments, Feedback,  & Other Submissions

If, at Custom Crafted’s request, you send certain specific submissions (for example contest entries), or without a request you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that the submission may, at any time, without restriction, be edited, copied, published, distributed, translated and otherwise used in any medium. There is no obligation for the company (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

Custom Crafted may, but has no obligation to, monitor, edit or remove content determined by the company’s sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead the company or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. Custom Crafted takes no responsibility and assumes no liability for any comments posted by you or any third-party.

 

Personal Information

Your submission of personal information through the store is governed by the sites Privacy Policy.

 

Errors, Inaccuracies, & Ommissions

Occasionally there may be information on the site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. The right is reserved to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

No obligation is undertaken to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

 

Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. The company reserves the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

 

Disclaimer of Warranties; Limitation of Liability

It is not guaranteed, represented or warranted that your use of our service will be uninterrupted, timely, secure or error-free. It is not warranted that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time the Service may be removed for indefinite periods of time or cancelled at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Custom Crafted, it’s directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

 

Indemnification

You agree to indemnify, defend and hold harmless the company and it’s parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

 

Severability & Termination of Use

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or the company. You may terminate these Terms of Service at any time by notifying that you no longer wish to use these Services, or when you cease using the site.

If in the company’s sole judgment you fail, or it is suspected that you have failed, to comply with any term or provision of these Terms of Service, this agreement may also be terminated at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

 

Entire Agreement

The failure of the company to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted on this site or in respect to The Service constitutes the entire agreement and understanding between you and the company and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and the company (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

 

Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Columbia, MD, 21044, United States.

 

Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

 

Contact Information

Questions about the Terms of Service should be sent to info@customcraftedcalligraphy.com.


PRIVACY POLICY

 

Your Information

By purchasing something from Custom Crafted, as part of the buying and selling process, the personal information provided (such as your name, address and email address) is collected. When you browse the shop, your computer’s internet protocol (IP) address is automatically received in order to provide information about your browser and operating system.

 

Disclosure

Please be assured that any personally identifiable information collected throughout your use of the website will never be sold or traded to outside parties, however your personal information may be disclosed if we are required by law to do so or if you violate the Terms of Service. Custom Crafted reserves the right collect information regarding the interaction and frequency of visitors to the website.

 

Consent

How do you get my consent?

When you provide personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, it is implied that you consent to the collection and use for that specific reason only.

For your personal information to be collected for a secondary reason, such as marketing, you will either be asked directly for your expressed consent, or be provided with an opportunity to say no.

With your permission, you may receive emails about the company, new shop products and other updates.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent to be contacted, for the continued collection, use or disclosure of your information, at anytime, by using the ‘Unsubscribe’ link (newsletter) or by contacting hello@customcraftedcalligraphy.com.

 

Third-Party Services

In general, the third-party providers used by Custom Crafted will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information required to be provided to them for your purchase-related transactions.

For these third-party providers, it is recommended that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or Custom Crafted. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the USA, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave the website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or Terms of Service.

Links
When you click on links on this website, they may direct you away from the site. Custom Crafted is not responsible for the privacy practices of other sites and encourages you to read their privacy statements.

 

Security

To protect your personal information, reasonable precautions and industry best practices are followed to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, the company follows all PCI-DSS requirements and implement additional generally accepted industry standards.

Cookies
Cookies are used on Custom Crafted to track user activity on the site and to enable certain functionality. You may disable these cookies in your browser, but be aware that this may negatively effect your experience using the site.

 

Payment Information

When you initially provide or update your payment information it is transmitted via an encrypted connection to our Payment Processor, Stripe. Stripe uses and processes your payment information in accordance with Stripe’s Privacy Policy. We don’t store your payment information, other than your zip code and country, which we require for billing and to comply with tax and other government regulations.

 

Changes to the Privacy Policy

Custom Crafted reserves the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If material changes are made to this policy, you will be notified here that it has been updated, so that you are aware of what information being collected, how it is used, and under what circumstances, if any, it is used/disclosed.

 

Questions & Contact Information

If you would like to: access, correct, amend or delete any personal information you have given Custom Crafted, register a complaint, or simply want more information, please contact info@customcraftedcalligraphy.com


CREDITS

 

All designs, calligraphy, images, artworks, and items/products displayed on this website and produced in the proofing/design process are © Lisa Woodard/Custom Crafted, LLC. unless otherwise listed and acknowledged.

 

OWNERSHIP OF DESIGNS

Custom Crafted, LLC. retains all rights to designs, calligraphy, images, artworks, and items/products created. They may not be used for personal use, reproduction, the creation of derivative works, or any other purpose. Exclusive rights to your design may be purchased on an individually assessed basis, please get in touch for information and/or pricing details.

Custom Crafted will generally photograph completed projects before packaging and delivery and may use images of completed projects or works in progress for marketing purposes, such as on Instagram and/or the Custom Crafted Blog, and so reserves the right to use these photographs unless otherwise specifically requested in writing.

Reproduction and resale rights do not transfer with the sale of items.

Use of photographs or images from this website without permission is not permitted, email hello@customcraftedcalligraphy.com with any image requests or queries.


Banner image courtesy of Danielle Harris Photography.