FREQUENTLY ASKED QUESTIONS

 

For information on ordering a suite via The Wedding Collection please click here

 

General.

Do you take international orders?

Absolutely! The shipping rate will be higher (and subject to customs fees or duties), however this can be discussed in more detail in our initial consultation.

 

HOW MUCH DOES IT COST?

The cost of each suite, either custom or Collection, is dependent on a number of factors (such as the number of pieces requested, the detail of each piece, paper stocks, etc.) and will be discussed in the preliminary stages of your order. The print and production costs for your suite also depend on many different things, ranging from the print format to extra details such as edge-painting or specialty print processes. Be sure to inquire about the various options you’re interested in, or ask how we may be able to work within your individual budget.

The Wedding Collection can be conveniently customised and ordered online.

As a guideline a full-suite custom commission (eg. 4-Piece + envelopes; 100 count, including design, print, and assembly) starts at around USD$2500.

 

DO YOU CHARGE SALES TAX?

All orders shipped within the state of Maryland are subject to sales tax of 6.0%.

 

What are my payment options?

Payments are generally processed online or through a client portal once your project is underway, however Custom Crafted accepts payment for custom suites and event pieces through Stripe, PayPal (no account required), bank transfer, or personal cheque. Note that payment by cheque is subject to a stand-down period of 10 days or equivalent time for the cheque to clear. Any associated bank fees must be paid by you..

Custom commissions are subject to a 35-50% deposit due at the time of your order (depending on scope and scale), with the balance required prior to production. For large-scale suite designs (generally over USD$2500) your invoice may be split into two or three payments depending on the project scope - your deposit, a mid-point design payment, and your final payment (due prior to print production). Shipping is invoiced seperately once your suite has been packaged and weighed. Select calligraphy projects are subject to either full payment up-front or a 50% deposit (dependent on scope and materials), with the balance due prior to shipping.

 

Semi-Custom Collection

The Semi-Custom Collection can be ordered online via Credit/Debit Card. For orders over USD$2500 or orders with additional customisations above and beyond the services listed custom payment options/split payment plans are available, please inquire for details.

 

CAN YOU HELP US WITH OUR WORDING?

Yes! If you’re unsure of how to word your invitation set we can work together to come up with something that suits you as a couple. You can absolutely follow traditional ‘etiquette’ guidelines if your heart desires, but adding personality and a bit of yourselves into your design will give you a suite that reflects you both as a couple, representing who you are and the celebration to come.


Returns, refunds, and cancellations.

Due to the handmade nature of calligraphy event suites orders are non-refundable and aren't eligible for exchanges or returns once production has begun. If an error is made by Custom Crafted then we will endeavor to re-print your suite/pieces within the time frame required to meet delivery. If the error is due to incorrect client approval (eg. within the wording approved by the client during the design process), then the costs of re-printing must be covered by the client, including any rush fees (if applicable). Please refer to the Refund Policy for more detail for both Semi-Custom and Custom projects.


Timing and delivery.

When should we order our Save the Dates?

It's recommended that you get started on your Save The Date order as soon as you've booked your venue. Ideally 6-8 months out from your wedding date will give you breathing room for design and print, however for destination weddings and 2-3 day events 8-12 months is considered a more reasonable time frame.

 

WHEN WILL OUR SUITE BE READY?

THE WEDDING COLLECTION: Allow 6-8 weeks depending on the number of items you order, print method, and embellishments.

CUSTOM SUITES: From introductions to delivery it’s recommended that you allow around 3-6 months for your suite to be completed, packaged, and delivered to you. This is of course dependent on detail, timing, and other considerations, so it pays to inquire as soon as possible to confirm your spot on the production calendar. If you’re short on time do get in touch to see if a rush order can be accommodated (additional pricing will apply).

If you'd like to schedule a chat to talk about your project please get in touch via the contact form.

 

WILL we GET TO SEE OUR ORDER BEFORE IT'S PRINTED?

Yes! Each design (both semi-custom and custom) includes a specific proofing process with a set number of revisions to ensure all of the details are exactly as expected, so you will see and approve your design before it gets printed.

 

WILL YOU ASSEMBLE OUR SUITE?

THE WEDDING COLLECTION: Basic assembly of your suite is included with your order, this includes collating your suite pieces into sets and packing your envelopes. Additional assembly (such as wax seals) can be included as an 'Add On' during the online ordering process unless otherwise stated. All non-assembled Collection suites are delivered with an enclosed sample accompanied by instructions/suggestions to best present your pieces to your family and friends.

CUSTOM SUITES: The full service custom design process encompasses all aspects of your stationery from the initial design to assembly of your suite. Assembly includes (but is not limited to) collating your pieces, wrapping, ribbon and/or twine, wax seals, envelope liners, and packing your envelopes ready for mailing.

Costing your sets for mailing and curating vintage postage stamps is available on request.

Calligraphy envelope addressing may be added to both semi-custom and custom orders for an additional fee.

 

WILL YOU POST OUR SUITE FOR US?

No, Custom Crafted does not offer a service to mail your suite to your guests. Once your suite is completed and packaged it will be sent to you with your envelopes unsealed - this allows you to do a final check of the pieces ordered and to make sure your envelopes are addressed correctly.

 

WHAT ABOUT RUSH ORDERS?

If you need your suite sooner than the standard estimated time frame please get in touch as soon as possible to discuss whether or not a rush is available. As rush orders require immediate attention this will depend predominantly on calendar availability, but also on print/production timing and a number of other factors. Additional fees will apply if your rush can be accommodated. Please inquire for details.

 

Print Faq's.

CAN YOU EXPLAIN MY PRINT OPTIONS?

THE WEDDING COLLECTION: Your print options for the semi-custom suites are digital, foil stamping, and letterpress (see below for descriptions).

CUSTOM COMMISSIONS: When discussing your custom design we'll talk about the vast range of print options available to you, including digital, foil stamping, embossing, letterpress, and  screen printing, or alternative mediums such as wood or fabric. Each process has benefits and limitations to be considered, and we'll decide which will be the best fit for your project, scope, and budget. Certain processes are outsourced (ie. Letterpress and Foil) to experienced printers who specialise in these print methods.

Digital or ‘flat‘ printing is the most cost effective and straight forward option for your suite, printing a digital design directly onto paper without the use of printing plates, generally with a faster turnaround time.

Custom Crafted uses archival-quality Epson UltraChrome HD pigment inks for in-house digital printing. This 8-colour ink system produces accurate, fade-resistant colour on the house range of beautiful fine art and handmade papers.

Hot Foil Stamping uses heat, pressure, and a metallic foil to ‘print’ onto various materials. It's often referred to as hot stamping due to the use of heat in the process. To achieve a foil stamp, a die (or metal plate) comes into contact with the foil, transferring a super-thin layer onto the paper or card, laying either flat on the surface or slightly imprinted.

Select semi-custom suites are available with gold foil only, however various foil options can be used in custom commissions – Metallic in a range of standard colours (eg. blue or green), as well as many gold, silver, and copper hues; Gloss Pigment for a high, glossy finish; Matte Pigment for a non-shiny matte finish; and Holographic.

Letterpress is the traditional method used for print work in the mid-15th to 19th centuries using moveable type. More recently, the introduction of copper and photopolymer plates has enabled printers to produce digital designs for use with vintage letterpress machines ('digital letterpress').  Considering the popularity of letterpress stationery today it’s hard to believe that the trademark ‘bite’ – or indent – of letterpress printing is a modern twist to the traditional method, when making an impression on your paper was a big no-no. These days a bold impression on thick card stock is the way to go!

It also pays to note that while beautiful, your letterpressed prints can be a little quirky (and inconsistent), and it’s not the process you should choose for a solid expanse of colour. Letterpress inks are translucent and printed one colour at a time, each with a separate plate (and additional cost). Layering colours will result in mixes (e.g. layering yellow ink over blue will give you a green), and the colour of your card stock will show slightly through the printed ink.
 

A note regarding Specialty Printing on Handmade Paper: Specialty processes such as Letterpress and Hot Foil Stamping can occasionally produce inconsistent results on handmade papers due to irregularities in the surface texture and/or shape and thickness of the sheets. While our print partners are well-versed and experienced in the artisan services they provide, when choosing specialty printing it's recommended that you order extras. This will be discussed with you in detail at the time of your order.

 

CAN YOU PRINT DIGITALLY ON HANDMADE PAPER?

Yes! You may choose handmade paper with digital printing for each of the Semi-Custom Collection suites to have your pieces printed on our house paper. For custom orders there are a number of different papers that can be considered, however not all handmade papers are suitable for digital printing and we can discuss these details as part of your design brief.
 

A note regarding Handmade Paper: Handmade paper is made using age-old processes that generally produced one sheet at a time. Natural discrepancies between sheets do occur and each piece will be slightly different from the next. The size/shape/colour of each piece may also vary, so printing on handmade paper can sometimes mean that the design is not exactly centered/positioned on the sheet, and print methods such as hot foil may not print as sharp as with standard or heavy cardstock. As with most handmade processes, while this paper is a beautiful choice it can be quirky and imperfect (personally I think this adds to it's charm!). If you're unsure whether or not handmade paper is right for you please request a Paper Sample Pack prior to ordering.

 

MY GUEST COUNT HAS CHANGED, WHAT DO I DO?

If your guest count has increased and you require more paper goods please get in touch as soon as possible to include these with your order. Additional print costs/add-ons and shipping fees will apply if your project has already been printed and/or shipped. Unfortunately we're unable to accommodate requests to reduce the quantity ordered once payment is received and production has begun.

 

THAT color IS different THAN I EXPECTED, WHAT'S THE DEAL?

Colours on your printed pieces may differ slightly to what is displayed on your computer screen throughout the production timeline. Please note that your individual computer monitor will be uniquely colour callibrated, and that printed colours do often vary from what is displayed on screen.

Custom Crafted utilises the Pantone colour system for as-near-as-you-can-get colour matching.

 
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